Some people have starving children. Debilitating diseases. Non-profit organization. Not this socially-conscious dude. For me, it's poor customer service that I've adopted as one of my biggest issues. If you have a bad experience you need to share, send it my way.
From Kit's blog:
muses legal
Three months ago, while michael and i were having our wills drafted, i came across a glowing article in The Advocate (or was it OUT magazine?) about Muses Legal products. It sounded like a great deal — over a hundered customizable legal documents by state pecifically designed to to help unmarried (gay or straight) couples legally protect themselves. The timing was perfect and it seemed like a cost effective solution to having our lawyer draft all the documents for us so we ordered the CD. However when three weeks had passed and we hadn’t recieved our order I sent an email to the Muse customer care department. I heard back very quickly that the CDs were backordered and I should recieve my order within the next two days — that was April 30th. However I have been unable to get any response from customer service since then.
I’d hoped that a quick Google search today would provide the email of the founder so I could foward my chain of disasterous customer service emails and hopefully get this issue resolved. However I was shocked to find out that the person who was not returning my calls, not returning my emails and not sending me my product is the founder Deborah Dillon. So if you’re reading this before ordering, save your time, money and effort and avoid the disaster that is Muses Legal.
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